Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Because our products are made to order, we generally do not accept returns or exchanges for change of mind, sizing, or preference. However, you are eligible for a return, replacement, or refund if one of the following applies:

  • The item arrives damaged

  • The item is defective

  • The print quality is poor or incorrect

  • You received the wrong item or size

  • The item is significantly different from what was shown on the website

To be eligible for a return under these conditions, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.

How to start a return

To start a return, contact us at:
📧 contact.kisbymaximus@gmail.com

Please note that approved returns will need to be sent to the following address:
28081 Marguerite Pkwy #2702 , Mission Viejo CA 92690

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back without requesting a return first will not be accepted.

You can always contact us with any return questions at contact.kisbymaximus@gmail.com

Damages and issues

Please inspect your order upon reception and contact us within 7 days of delivery if the item is defective, damaged, or if you received the wrong item. Include:

  • Your order number

  • Clear photos of the issue

  • A brief description of the problem

We will evaluate the issue and make it right. We want the best for our community.

Exceptions / non-returnable items

Because our products are made to order, the following are not returnable:

  • Custom or personalized items

  • Incorrect size ordered

  • Change of mind

  • Disliking the color or fit in person

  • Sale items

  • Gift cards

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions about your specific item.

Exchanges

The fastest way to get a replacement is to request a return for the original item. Once approved, you can place a new order for the correct item.

European Union 14-day cooling-off period

If your order is shipped to the European Union, you may cancel or return your order within 14 days for any reason, as long as the item is unworn, unused, in original packaging, and you provide proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved, contact us at contact.kisbymaximus@gmail.com