Shipping policy

Processing Time

All KIS products are made to order. Orders typically process within 3–7 business days before shipping. Processing time may be longer during holidays, drops, or high-demand periods.

Shipping Times (Estimated)

Once your order has shipped, estimated delivery times are:

• United States: 5–10 business days

• International: 10–20 business days

These delivery windows are estimates and are not guaranteed. Shipping times may vary depending on your location, carrier delays, or customs processing.

Shipping Delays

KIS is not responsible for delays caused by shipping carriers, customs processing, weather events, or circumstances outside our control.

Once your order has been handed over to the carrier, delivery is managed by them, not KIS.

Lost or Stolen Packages

If your package is marked as delivered by the carrier, KIS is not responsible for lost or stolen packages. We recommend tracking your shipment and ensuring a safe delivery location.

If you believe your package was delivered in error, please contact the shipping carrier directly.

International Orders

Customers are responsible for any customs fees, duties, or import taxes that may be charged upon delivery.

KIS does not control or cover these charges.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this to monitor your shipment in real time.

Questions?

If you have any questions about shipping, contact us at:
📧 contact.kisbymaximus@gmail.com